Privacy Notice

This privacy notice explains how we collect and use your personal data.

Data Controller: Spyder Tape LTD

Address: 61 London Road, Maidstone, ME16 8TX

Company No: 14369714

VAT No: GB446680960

Privacy Contact: privacy@spydertapes.com

We may collect the following types of personal information:

• Contact details submitted via contact forms and trade enquiry forms (name, email, phone, company details)
• Communications by email or phone
• Basic technical usage data if analytics are enabled (IP address, browser type, pages visited)

We use your personal information to:

• Respond to enquiries and provide quotes
• Set up and manage trade accounts
• Provide customer support
• Process orders and manage supply relationships
• Improve our website and services

We process your personal data based on:

• Legitimate interests: For B2B enquiries and relationship management
• Contract: Where you place orders or request supply arrangements
• Consent: For non-essential cookies and analytics where used

We may contact business customers about trade supply and related products that may be of interest.

You can opt out at any time by:

• Using the unsubscribe link in our emails
• Emailing us at privacy@spydertapes.com

We may share your data with:

• Website hosting provider
• Email service provider
• Analytics provider (only if enabled and with consent)

We only share data where necessary to provide our services.

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

• Enquiries are retained for up to 24 months
• Customer and order records are retained as required for accounting, tax, and legal purposes
• Marketing preferences are retained until you opt out

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@spydertapes.com

If you have concerns about how we handle your personal data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this privacy notice or how we handle your personal data, please contact us:

Email: privacy@spydertapes.com

Address: Spyder Tape LTD, 61 London Road, Maidstone, ME16 8TX